A Guide to Venue Management Software

Our CRM module is made up of integrated sales tools. These tools allow you to drive sales efficiency through several benefits: 

• Advanced sales and booking tools. 
• The ability to generate proposals, contracts and e-signatures. 
• Goal tracking from inquiry all the way to booking. 
• Contact management across all your accounts. 

With the Momentus CRM module, you can avoid losing out on historical sales data because of disparate systems. The seamless integration of our CRM module makes it possible to track sales and event performance and make better-informed decisions moving forward. 

The Momentus web portal makes it possible to streamline the event experience for your end users in a number of ways: 

• Empower users to quickly book spaces. 
• Streamline item and catering orders. 
• Automate event planning workflows. 

The Momentus web portal allows you to take the friction out of booking, inventory and catering. This can not only save your team precious time, but also leave your users with a more positive impression of your brand.

The Momentus event management module allows for real-time visibility and mobile event management. Deliver next level event management with: 

• Mobile apps for event management. 
• The ability to confirm work order delivery on the go. 
• Mobile inventory management with check-in/check-out functionality. 

The Momentus event management module can help your team leave the big book and manual processes behind, allowing them to work on the move and keep up with the fast-paced world of modern events. 

With the Momentus accounting module, you can stay on top of resource planning, thanks to a number of tools: 

• Fully-integrated accounting software for event management. 
• A single database for all financial data. 
• Access to accounts payable, ledger, inventory and more. 

A separate accounting program can keep you from holistic insights and create headaches for your team. The Momentus accounting module allows for truly seamless accounting across your event management functions. 

In-depth reporting used to be a headache in events management. With the Momentus events module, it doesn't have to be. 

• Access analytics on event bookings, venue occupancy and more. 
• Create customized reports tailored to your organization. 
• Quickly find the data you need with real-time info and dashboards. 

Events and the market can change on a dime. With the Momentus reporting module you can avoid getting caught off guard and deliver truly Momentus experiences time and time again. 

Jaarbeurs’ existing infrastructure was composed of several disparate systems working in silos across their various venues and international headquarters. That was creating operational bottlenecks across the organization – which in turn, hindered efficiency and kept the company from being as fully customer-centric as it wanted to be. Jaarbeurs wanted to fix this problem in a seamless manner, without impact on current operations, which required a turnkey solution that could provide quick timeto-value (TTV).

Momentus (formerly Ungerboeck) fit the bill. Momentus creates cohesive visibility across the organization and streamlines financial operations. It also eliminates manual processes and simplifies payment and invoicing, which frees up staff to focus on customer success. Beginning first with the exhibitions and venue module of Momentus platform and later adding the financial module, Jaarbeurs now uses nearly the full suite of offerings.

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Hear from industry expert Anne Wheat, Event Operations General Manager at Google's event space Pier 57, as she explains the differences between event operations at a commercial venue vs. a corporate venue. She also shares which event management best practices she brought to the corporate environment and how corporate events are changing.

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Live Nation Australia was grappling with a mix of manual systems and spreadsheets that were time-intensive and led to internal roadblocks, increased human errors and miscommunications. They wanted a single event management solution that would create cohesion across all venues and departments, integrate with existing technologies and produce accurate reports to analyze key business metrics. Their internal operations needed modernization across all departments, but downtime wasn’t an option, so the team needed a system that could be deployed without impacting day-to-day activities.

Live Nation chose Momentus. The intuitive platform acts as a single source of truth to centralize all event information across their business and standardize their event operations. Momentus even integrates with existing infrastructure to reduce the need for many of the manual processes which would improve staff productivity, simplify reporting, and ultimately help modernize the customer experience.

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The University of British Columbia manages approximately 500 meetings and events and 18,000 individual room bookings per year at over 1,600 event spaces across the campus. When the relationship between UBC and Momentus Technologies (formerly Ungerboeck) began in 1997, UBC was looking for an event management system and CRM to manage room bookings, store client information and produce reports to streamline their event sales process.

Over the past 25 years, their events business has continued to grow, and they have adopted additional Momentus functionality to support their evolving business needs. From online inquiries to event registration, conference session proposals and online payments, each new piece of functionality has allowed the university to further streamline their event processes, while allowing them to expand revenue streams and deliver high-quality customer service to their internal and external clients.

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Alerus Center is located in Grand Forks, North Dakota. They hold around 400 events annually. Prior to Momentus, the Alerus Center sales team emailed clients a PDF of their booking contract. The client had to print and sign the contract, scan it, and then send it back to Alerus Center. After rescanning the contract, the internal team would repeat the process and rescan it for their client. Clearly, Alreus Center’s process for signing and completing contracts was long and required too many steps.

Since implementing Momentus and the electronic signature integration with DocuSign, the Alerus Center Sales Team has become more efficient and can now sign contracts on the go. With the new ease of signing, they can turn contracts around more quickly and even generate automatic reminders for clients who still need to sign.

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The Ko Awatea Centre is Counties Manukau Health’s (CM Health) centre for health system innovation and improvement. Before implementing Momentus, Ko Awatea Centre was using a legacy booking system with limited capabilities. As a result, the team relied heavily on manual processes, increasing the risk of booking conflicts and administration errors. The Centre was looking for a solution that would not only better support their internal staff but also provide a more sophisticated customer experience to their external stakeholders with enhanced self-service functionalities.

Ko Awatea Centre chose to implement the Momentus to streamline their space booking processes. The solution offers a range of customizable features, allowing the center to categorize their spaces by size, capacity, cost and more. Customers can easily filter spaces based on their requirements, check availability, provide event details, and make bookings in a click of a button.

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Based in Telford, in the Midlands of the UK, the Southwater Event Group is comprised of the Telford International Centre offering 15,000m of event and conference spaces and hotels. Before the Southwater Event Group adopted Momentus in 2015, a lot of the existing event planning process was done across various systems. However, a change to the team’s existing process created some uncertainty with the venue team, therefore gaining the trust of co-workers was a top priority at the beginning of the Momentus implementation process.

The Momentus Platform serves as a single source of truth for the Southwater Event Group, and the information is always accurate and up-to-date, enabling the team to easily create insightful reports. The organization has recently migrated to Momentus Cloud, and once again, a smooth implementation was at the forefront. Now, the Southwater team can streamline event management and even allow exhibitors manage their own orders.

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Aschaffenburg is a city in Bavaria, Germany, and it is a gateway to the Spessart Hills. The city hosts about 400 events every year — from exhibitions to cultural events such as concerts, comedy shows and theater performances. Aschaffenburg City Hall has been a customer of Momentus since 2004 and has digitized numerous venue and event management processes. However, the Congress and Tourism Services of Aschaffenburg was sharing all event data to its Technical department using an event log. Naturally, this process had its pitfalls as data was entered manually and summarized in a report that was provided to the Technical team in printed form.

The Momentus Platform replaced the printed event log altogether. Errors that previously occurred due to manual data entry were eliminated from the outset, and the team can now access current event data in the innovative app from the entire venue via cell phone or tablet.

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